High Point Scientific Reviews

I bought a telescope from them & when I had some general questions, they were great, took their time with me over the phone. When I discovered I had a defective part in it shortly after purchase, they denied there was any. Spent alot of time on the phone with me, making me feel I had the problem myself. I had someone else check the part and it was indeed a defective part and I went thru so much hassle sending it back. They never apologized to me, made me pay shipping, and told me if I ever complained about this to anyone else they would never help me again period. After I got the new part, the telescope worked great, I did a 5 star review on the scope (not on them) and they refused to post it. When things go good their way they are good, but you have an issue with a product, like I did a defective part, their customer service is really awful. Would not buy from them again. I heard they delete any bad reviews they get by sorting them out, so what you see on their site is not all accurate.